If the customer encounters the issue such as if there is Problem with Website Security Certificate. To fix this issue, the user should uninstall their antivirus and switch to reliable Webroot antivirus through www.webroot.com/safe. In this blog, you will read the method to fix if there is Problem with Website Security Certificate.
Method To Fix if There is Problem with Website Security Certificate:
1. Check your Antivirus:
Sometimes, the users face this issue because of the antivirus installed in their PC as it interferes with the web browser and results in this error. To fix this issue, you should change the antivirus setting. But if this does not fix the issue, you should uninstall it, then check if the issue is there or not. It is advised you should switch to another reliable antivirus i.e. Webroot antivirus via www.webroot.com/safe. This antivirus will not interfere with other apps in your Computer system and keeps you safe and protected from threat.
2. Check your PC Time and Date:
To fix this issue, you should hit on the clock icon which is in the bottom right side of the screen and then choose Adjust date/time. After this, you should check your time and date. If in case, your time and date are not correct, then you should turn off the Set time automatically option and then hit on Change option. Now, you should Set your time and date and then hit on Change option. If in case, the issue is fixed, then you should turn on Set time automatically option.
3. Install Certificates:
For Internet Explorer:
First, you should tap on Continue to this website (not recommended). Here, you will view the red Address Bar with a certificate warning. After this, you should tap on the Certificate Error button just to open the information window. Now, you should hit on View Certificates and then tap on Install Certificate and just follow the directions. If you find the warning message displays on your screen and then tap on Yes option.
Check Certificate of Website you want to Access:
You should hit on the lock icon which is next to a website’s name and then select View certificates. Now, you should check if Issued to field matches the website which you are trying to visit. Here, you should check the Issued by section just to confirm that certificate was signed by actual security company.
4. Disable Warning about Certificate Address Mismatch Option:
The customer should tap on Windows Key + S together and then input Internet Options. After this, you should choose Internet Options from the menu. Now, go to Advanced tab and just scroll down to Security section. At this point, you should find the option Warn about certificate address mismatch and then uncheck it. At the end, you should tap on Apply and OK option and then just restart your computer system.
5. Disable TLS Options:
For this, you should open Internet Options and then go to the Advanced tab. After this, you should find Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 features and then just uncheck them. Here, you should hit on Apply and OK option to save the changes. Lastly, you need to Restart your browser and then check the problem is resolved or not.
Through this way, you can fix the issue of if there is Problem with Website Security Certificate. If the user needs any type of help in installing Webroot antivirus, then go to webroot.com/safe.