If the user has no internet connection then they cannot be able to access VPN connection. To solve this issue, you can restart the router and the VPN. And to know more about Webroot VPN, the user must read this blog. For help, just navigate to the official site of Webroot via www.webroot.com/safe.
Method To Resolve If VPN Connected But Not Working:
1. Use Command Prompt as Administrator
For this, you need to tap on Start option and then type CMD. After this, you should right-click on Command Prompt from the results and then select Run as Administrator. Here, in the black screen you should type these two commands: ipconfig /release and then ipconfig /renew and after this, press enter after each command.
2. Check Issue is DNS Related:
First of all, you need to confirm that your internet connection is working. After this, you should tap on Start and then type CMD in the search bar. Now, you should click on Command Prompt. Here, you should type ping 8.8.8 or the address which you wish to ping and then press Enter key.
Reset DNS Settings:
You should right-click on Start, and then choose Network Connections. After this, you need to right-click on the network connection which you’re using. Now, you should tap on Internet Protocol Version 4 (TCP/IP v4) and then tap on the Properties. Here, you have to make sure that you Obtain IP Address automatically and Obtain DNS Server Automatically This will acquire the settings directly from your modem/router and then tap on OK and exit.
3. Change your VPN:
You should use Webroot antivirus via webroot.com/safe as it protects your online privacy from attackers. It safeguards your device from malware and viruses. It does not record any data so hackers cannot track your activities online. The user can freely work, share, browsing and banking online. With Webroot subscription, you can connect 3 devices.
4. Check Ethernet Adapter Option Settings:
First, you need to right-click on the Start menu and then select Network Connections. Now in the left-hand side, you should tap on Ethernet. Here, you need to tap on Change adapter options. At this point, you should right-click on the network connection which you’re using and then select Properties. After this, you need to highlight Internet Protocol Version 4 (TCP/IPv4) and then select Properties. Then, you have to select Use the following DNS server addresses and then type OpenDNS addresses in the Preferred DNS server and Alternate DNS server fields. Now, you should tap on OK, and then Close, and then Close Finally, and after this, close the Network Connections window. You should Flush your DNS. Here, you should flush both your DNS resolver cache and your web browser’s cache. This will make sure that your new DNS configuration settings will take effect immediately.
Through this way, you can resolve the issue if VPN connected but not working. If the customer wants any kind of information for installing Webroot, then go to www.webroot.com/secure.